All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.
Outage of Communication Between Connect Care Systems
Outage of Communication Between Connect Care Systems
In the early hours of Thursday, April 9, 2026, between 00:30 and 01:30, the environment that controls information flow between clinical systems, the Regional Integration Engine, will be taking a scheduled downtime. During this downtime, Connect Care will continue to be available; however, there will be a delay in ordering and resulting messages flowing between systems integrated with Connect Care such as WellSky (Transfusion Medicine), AegisPOC (Point-of-Care Testing), and OBIX.
- WellSky - No orders or product request messages will be sent from Connect Care to WellSky during the downtime, and no messages (e.g., results, unit information) will be sent from WellSky back to Connect Care during the downtime. Please limit non-essential transfusion activity in Epic and follow blood product downtime procedures.
- Point-of-Care Testing - Results will not flow to the Epic chart until after the downtime.
- Radiology Urgent Orders/Results (Stat Orders/Results) - Please continue to place your orders and then call directly to Radiology for stat orders/results.
- Non-Urgent Orders/Results - Continue regular operations.
Information entered in or for Connect Care during the downtime will be queued and then automatically updated once the services are available.