2026-02-25

Between the Charts: CMIO Newsletter for Prescribers - Issue 25 Now Available

Our monthly newsletter for prescribers, Between the Charts, summarizes key news items, Epic system updates, efficiency tips and extras that will help prescribers optimize their Connect Care user experience, all in two pages. The next issue is now out, available at the below link! This issue includes information on:

  • Requesting bridging medications (March 3)
  • Spring Daylight Savings Time (March 8)
  • New CMIO Health Shared Services emails
  • Accessing Insite/SharePoint links from Connect Care
  • Auto-closure of old co-sign order requests
  • Upcoming AMH Neuromodulation Therapy Plan updates (March 24)
  • Appropriate access and confidentiality of information in Connect Care
  • Digital Medical Certificate of Death workflow
  • Ordering bloodwork for patients on clozapine
  • Message templates for Secure Chat
  • March Optimization (a.k.a. Thrive) classes
  • And more!

The previous issues can still be accessed, via the archive in the Connect Care Manual. 

If you have any feedback on this issue or have a suggestion for content you'd like included in a future issue, please send us an email. 

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2026-02-20

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

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2026-02-19

All User Bulletin - Rover Alert for Held by Provider Medications

All-user-bulletins highlight stumbling blocks that all prescribers need to be aware of when using the Connect Care clinical information system.

Rover Alert for Held by Provider Medications

An issue has been found where the alert for held medication administrations is not appearing as expected when nursing staff are administering medications using Rover. While this does not impact prescriber workflows, prescribers should be aware that this issue may result in Held by Provider medications being inadvertently administered to patients. 

Epic is working on a fix for this issue to be released in an upcoming patch version for Rover (date yet to be determined). In the meantime, more information can be found in the bulletin and tip sheet (for nursing staff).

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2026-02-13

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

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2026-02-11

In Basket Help is Here – Book a Class or 1:1 Session Now

Want to shave time off from your Connect Care In Basket/messaging workflows? Want to clean up your In Basket? The CMIO Prescriber Experience team has some great online classes and one-on-one sessions where we share small changes that will streamline your documentation and reduce unnecessary clicks.

If you have 15, 30, or 60 minutes, we can find a time to meet your needs:

  • 15-min 1:1 session: Virtually meet with a trainer to learn how using the “Quick Action” feature can help you – click here and select “In Basket Quick Actions 1:1” to see available times and register.
  • 30-min 1:1 session: Virtually meet with a trainer to help work through your current In Basket backlog – click here and select “In Basket Clean Up 1:1” to see available times and register.
  • 1-hr class: Join an online class to learn multiple tips and tricks to help work through your messages efficiently – click here and select “In Basket” to see available times and register.
  • Can’t see a date/time that fits your schedule? Email help.cmio@healthsharedservices.ca with some options what would work for you.

Prefer to learn on your own? Check out our new/updated resources: 

Let us know at help.cmio@healthsharedservices.ca if you have questions – we're happy to help. Interested in other classes we offer? Monthly schedules are posted on the Connect Care Support Blog, with more information here.

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2026-02-06

Autopsy Workflow in Connect Care

The Autopsy Consent and Consultation Request form is now available in Connect Care via completion of the following two components:

  • Autopsy Consent eForm
  • Autopsy Request Order (deceased patient) order set

Both the consent and ordering steps are highlighted in the "Eligibility Criteria" section of the Discharge as Deceased navigator (found via the Discharge Transfer Gateway), and both must be completed for an autopsy to proceed. The Discharge as Deceased navigator provides all instructions for these workflows, simply follow the steps as guided. The Autopsy Consent eForm can also be accessed via the Consent & eForms navigator.

Note that, as with the Medical Certificate of Death, prescribers should now only use the digital workflow; paper forms will soon be phased out. 

For more information, see:

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On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

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2026-02-02

MyChart Proxy Access Changes

There have been important changes to parent and guardian access to their child’s online health records. The changes impact MyChart functionality, and bring workflow changes for regulated healthcare providers using Connect Care, including prescribers. 

A recording of a Virtual Office Hours session with information and tips is available, and the Connect Care Manual and relevant resources linked there have been updated to reflect these changes.

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