Recent Changes to Connect Care File Access
A recent update has changed how Insite files can be accessed from within Connect Care.
If a user is in Connect Care Hyperspace and clicks a link to a resource or file that is housed on Insite, they are now prompted to sign in with their work credentials through a Microsoft sign-in page. Users are still able to access needed files by entering their organization’s credentials (e.g., AHS, provincial health agency [PHA] or provincial health corporation [PHC] credentials).
This change was caused by the recent migration of Insite files to SharePoint Online. As part of AHS’ Microsoft Technologies Program, all file storage was required to migrate to SharePoint Online and other Microsoft cloud storage to ensure integration and usability by all AHS, PHA, and PHC users.
Connect Care login credentials do not flow through to SharePoint Online (or other Microsoft apps), which is why users are now prompted with the Microsoft Sign-In page when opening an Insite file from within Connect Care. These two systems are not currently integrated and until a solution is identified, users will continue to be required to complete the additional login.
We recognize this change has caused frustration and that an additional login takes time when staff are already busy. Addressing this issue is a high priority and we are exploring every avenue to see if there is a way to remove the need for the additional login. We will share additional information as it becomes available.
We appreciate your patience and understanding.