Connect Care anticipates a scheduled downtime in the early hours of September 11, 2025, for the Fall Upgrade (post with details important for prescribers to come). Connect Care uses a "transparent lockdown" process during upgrades to help prepare the system and reduce the upgrade workload, resulting in a shortened downtime window. The transparent lockdown period for the upcoming upgrade is from Friday, September 5, 2025 at 13:00 to Thursday, September 11, 2025 at 04:30.
The lockdown does not affect system performance, existing workflows, or the activities of most users (thus "transparent"). Prescribers will have access to their personalized orders, tools and templates during the lockdown; however, there will be no ability to create new personalizations during the lockdown period. For more details: