New eLearning Module - Documenting Patient Contacts, Capacity and Decision-Making

A new eLearning module, Epic – Consent & eForms Navigator – Documenting Patient Contacts, Capacity and Decision Making, is now available within MyLearningLink for all users. This module provides an overview of documenting patient contacts, patient capacity, and decision-makers is Connect Care. 

While existing practice requirements and expectations remain the same, the course offers step-by-step support as well as some complex scenario examples. Users can skip ahead to any section, depending on what scenario they are most interested in or require just-in-time support with. While not a required eLearning, completion of this module is strongly recommended to help minimize risk in contexts of capacity and decision-making. 

Users can access the module by logging in to MyLearningLink, navigating to "Required Courses", and looking within the Connect Care Enrichment role. Alternatively, it can be searched for with the eLearning module name.

Please contact ConnectCare.Consent@ahs.ca with any questions.

UPDATE - New Discharge Transfer Gateway Clarifies Transfer and Discharge Workflows

We previously posted about release of a new "Discharge Transfer Gateway" for inpatient charts opened by prescribers. The intent is to better guide clinicians through workflows for transferring patients within facilities (hospitals) as well as from one facility to another; with specific provisions for destinations with or without Connect Care information services.

Since release, we've received optimization requests, with the following enhancements now implemented:

• Personalize Favourite Navigators
• Clinicians can "pin" one or more patient movement navigator(s) to show by default when an inpatient chart is opened.
• Tip: Personalize Chart Activity Tabs
  
  
• Selectively add Medication and Non-medication Order Information to Inter-facility Transfer discharge documentation
• Clinicians using standard discharge summary links (provided within the IFT Navigators) can initiate and complete summaries optimized for specific IFT scenarios.
• The provincial templates now offer more options for inserting information about medication and non-medication orders that may be helpful to receiving facilities. 
• SmartLinks have been enhanced to support inclusion of non-medication orders in personalized discharge documentation templates.
• Manual: Medication SmartTools
• Demo: Documenting non-Medication IFT orders in Discharge Summaries
  
  
• New "Don't Panic" Demonstration Videos for IFT Workflows
• Manual: Inter-Facility Transfers
• Demo: Don't Panic... Inter-facility Transfer to a Connect Care Site
• Demo: Don't Panic... Inter-facility Transfer to a non-Connect Care Site

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

• Support (recent/upcoming system updates, optimization training opportunities)
• Updates to Anesthesia Difficult Airway Documentation and Reminders
• FAQ (answers to common questions on particular Connect Care workflows)
• Why has the Holter monitoring procedure I ordered for a rural patient not been scheduled yet?
• Manual
• See What's New (updates and additions)
• Between the Charts: CMIO Newsletter for Prescribers (current issue and archives)
• Current issue: June 2025 

On Other Channels...

Below is a digest of new blog posts across all the Connect Care clinician blog channels in the last week. For more info on the blogs, click here. 

• Bytes (general news items, this channel)
• New Discharge Transfer Gateway to Replace Transfer and Discharge Navigators
• Upgrade to Citrix MyApps Store - Tuesday July 8, 2025, 18:00-19:00 (Action May Be Needed)
• Support (recent/upcoming system updates, optimization training opportunities)
• General Internal Medicine - New Pre-Admission Clinic Navigator
• Upgrade to Dragon Medical One (Action May Be Needed)
• Tool Tune Up: July 2025 Order Tool Updates
• Changes to Immunosuppressant Medication Ordering
• Change to Ambulatory Referral to Continuing Care Access and Home Care Order 
• Tips (tips/tricks to improve your Connect Care experience)
• Tippy - Personalize Start-up Workspace
• Tippy - Personalize Chart Activity Tabs
• Manual
• See What's New (updates and additions)
• Between the Charts: CMIO Newsletter for Prescribers (current issue and archives)
• Current issue (NEW!): June 2025 

Upgrade to Citrix MyApps Store - Tuesday July 8, 2025, 18:00-19:00 (Action May Be Needed)

Remote access to clinical applications, including Connect Care, happens through a software application called Citrix Workspace, accessed via the Citrix MyApps Store. The MyApps Store will have a scheduled upgrade on Tuesday, July 8, 2025, from 18:00 to 19:00. This upgrade introduces a refreshed user interface and some important changes to functionality that may impact prescribers. Access to Connect Care will continue during the upgrade without interruption. 

• Favourited Icons Reset: Most favourited icons will be removed from the desktop. The applications will still be available from the upgraded MyApps Store; users can re-favourite as needed following the upgrade (see the 1-pager for instructions). 
• PRD and PLY will remain favourited.
• Citrix Session Persistence: The “Session Persistence Disabled” option will no longer be available, meaning a user's Citrix session will now automatically follow them from one device to another. I.e., when logging in to a different device, your Citrix session (and Connect Care) will open as well.
• With this change, users will no longer be able to be logged in on more than one computer at the same time, to avoid unintentionally "stealing" someone else’s Connect Care session. 
• This change does not impact Citrix sessions on auto logon computers.
• Citrix Issue Resolution: If an issue with Citrix is encountered on one device (e.g., Computer A), switching to another device (e.g., Computer B) will not resolve the issue. Instead, users should:
• Try logging off and back on, or rebooting.
• Contact the AHS Service Desk for support if the issue persists.

Following the upgrade, if unable to launch the MyApps Store or desktop icons aren’t working, log out of the computer and log back in. If you require further information or assistance, please contact the AHS Service Desk at 1-877-311-4300.