The Alberta Netcare Portal will be unavailable from Thursday, July 17, 2025 at 21:00 to 04:00 on Friday, July 18, 2025 in order to accommodate system maintenance and a software upgrade. Connect Care will still be available, but Connect Care users will not be able to launch the Alberta Netcare Portal during this time.
Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period. Those anticipating need for urgent result access during that period should refer to and complete the ANP Downtime Contingency Kit in advance of the maintenance.
For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.