2023-04-12

Break-the-Glass Control for Connect Care Self-Access Attempts

As of April 13, 2023, a Break-the-Glass technical control will be launched in Connect Care to prevent inappropriate attempts to access one's own health records. When users search their own name (or a patient's name that matches) within Connect Care, a warning message will be triggered. If the attempted access is for patient care, the user will be prompted to enter a patient care reason for access. Accesses that appear to be inappropriate or suspicious may lead to privacy investigations.

Note that MyChart is the only appropriate way to access your own health records within Connect Care without the support of your personal healthcare team or Health Information Management; accessing your own information through Connect Care directly is a breach of the Health Information Act.