All User Bulletin - Netcare Affecting Connect Care

All-user-bulletins highlight stumbling blocks that all physicians need to be aware of when using the Connect Care clinical information system.

Netcare Affecting Connect Care 

The Alberta Netcare electronic health record has experienced some performance issues (freezing in some circumstances) since December 17, 2020, with teams actively implementing fixes.

If Netcare is opened within Connect Care, and Netcare experiences a freeze, some users report that Connect Care can appear to slow-down. Closing Netcare tabs in opened charts appears to help. It is always possible to open Netcare independently, outside of Connect Care.

The reported problems should resolve when Netcare fixes are implemented, as announced on the Netcare logon page (portal.albertanetcare.ca).

Update (2020-12-23, 12:00): Netcare performance has been restored. Any new problems should be reported to the service desk.

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