Countdown Checklist W2 L-10: Identify Launch Supports

Continuing a list of essential actions for Wave 2 physicians readying for Connect Care Launch Oct 24, 2020...
  • Identify Launch Supports
This is a good time to check that you and your colleagues know who the Super Users, Medical Informatics Leads or other peer-resources are for your clinical site, group, area or clinic. They can facilitate pre-launch personalization activities. They will be present and a great resource during the weeks around launch. 

Clinical groups may plan for their own start and end-of-day check-ins to flag issues to forward to twice daily launch support meetings.

Note where User Supports are described in the Connect Care Physician Manual. This information is frequently updated with specifics about how to find and use human, online and telephone supports for help with Connect Care on-boarding. Each Wave 2 site has its own sub-section with local information about drop-in centres, Super User call schedules and other site specifics.

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