Continuing a list of essential actions for Wave 3 physicians readying for Connect Care Launch April 10, 2021...
HelpDesk must confirm the identity of callers. This is done with a security profile, including special questions and answers, that the clinician can set up independently, as explained in the Connect Care Manual.
All Wave 3 physicians are asked to check and possibly update their security profile: Upon authenticating to the IAM user section, look for a "Update Security Questions" in the bottom left column. You will set a secret word and answers to a series of security-prompt questions. Remember the answers! (Note - you must have a FOB for external access or do this from within AHS networks.)
- Update Your AHS Security Profile
HelpDesk must confirm the identity of callers. This is done with a security profile, including special questions and answers, that the clinician can set up independently, as explained in the Connect Care Manual.
All Wave 3 physicians are asked to check and possibly update their security profile: Upon authenticating to the IAM user section, look for a "Update Security Questions" in the bottom left column. You will set a secret word and answers to a series of security-prompt questions. Remember the answers! (Note - you must have a FOB for external access or do this from within AHS networks.)
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