2019-12-09

Connect Care Scheduled Downtime

The Connect Care production environment (PRD) needs periodic maintenance. This allows system fixes to be installed without risking database content and also gives opportunity to install quarterly software updates.

The first scheduled update will occur Thursday December 12, 2019, sometime between 0030-0430 in the early morning hours. While access to PRD is taken offline, access to "PRDSRO" remains. This is a read-only copy of the most recent production (PRD) and allows all patient data to be reviewed. Any urgent orders or documentation that must be completed while PRD is offline can be handled through a combination of paper, eScription and Netcare activities. Try to postpone and avoid use of paper, as PRD is likely to be restored quickly.

Any paper ordering or charting will be uploaded by support staff once the downtime finishes. Physicians will want to validate this work. Charting deficiency notifications may appear later in In-Basket but can be addressed with the smartphrase ".DOWNTIME".

Additional instruction remains available in the Connect Care Physician Manual:

No comments:

Post a Comment

Please feel free to contribute to discussion by posting comments here. For general suggestions, please use the link in the column to the right.