Connect Care anticipates a brief scheduled pause in the early hours of August 13, 2026 (starting at 00:30) for application updates (post with details to come next week). Connect Care uses a "transparent lockdown" process during upgrades to help prepare the system and reduce the update workload, resulting in a shortened pause window. The transparent lockdown period for the upcoming pause is from Monday, August 10, 2026 at 10:00 to Thursday, August 13, 2026 at 01:30.
The lockdown does not affect system performance, existing workflows, or the activities of most users (thus "transparent"). Prescribers will have access to their personalized orders, tools and templates during the lockdown; however, there will be no ability to create new personalizations during the lockdown period. For more details: