2022-01-27

Connect Care Patient Portal (MyAHS Connect) - Proxy Access Changes

Prescribers may be asked to facilitate proxy access, where patients share their MyAHS Connect (patient portal) information with family members or guardians formally designated to assist with their healthcare decision-making. Upcoming changes to proxy processes for youths are summarized here.

Parents or guardians are being informed that, as of March 2022, proxy access will automatically terminate when a youth turns 12 years old. If proxy access is re-enabled, it will again automatically expire when the youth turns 18 years old. At that point, youths can themselves elect to provide proxy access to others.

The decision to grant, deny or remove proxy access can be facilitated by a regulated healthcare provider or a designated Health Information Management (HIM) team member. However, only a regulated healthcare provider can determine approval for re-enabling proxy access for youth with special healthcare needs.

Related developments include:

  • Affected parents and guardians are notified about automatic age-related proxy expirations before January 27, 2022 and will have 60 days to apply for continuation of access to their child’s MyAHS Connect account. If no action is taken, proxy access will be removed. 
  • Only parents or guardians of patients between 12 and 17 years old with complex or special healthcare needs will be eligible to apply for continuation of proxy access. 
    • Complex or special healthcare needs are defined as having or being at increased risk for a chronic physical, developmental, behavioural, or emotional condition that requires health and related services of a type or amount beyond that required by children generally.
  • If proxy access is re-enabled, it will again automatically expire when the youth turns 18 years old. 

Many considerations motivate these process adjustments, including the experiences of healthcare providers caring for vulnerable youth. In general, at-risk youth begin to access or require healthcare independent of their parents or guardians at the indicated age thresholds. Limiting access to information for parents and guardians when a youth turns 12 can help protect vulnerable youth, while providing families with a means to continuing MyAHS Connect proxy access where it is most valuable.