Connect Care Scheduled Downtime - Thursday March 11, 2021, 00:30-04:30

The Connect Care clinical information system will be taking the scheduled maintenance window Thursday, March 11, 2021 between 00:30 and 04:30. Connect Care PRD SRO will require a short pause at the start of downtime, less than 5 minutes, between 00:30 and 00:45. Please use BCA Web North if you need to view and print patient information during the pause. 

This downtime window will also be used to update Connect Care mobility apps (Haiku, Canto) and the Workspace ONE application that AHS uses to manage clinical mobile applications. Haiku and Canto will be unavailable or might respond slower than normal for a period between 00:30 and 08:30. PowerMic Mobile, the dictation application for Dragon Medical One, should be unaffected. Most services should be restored to a functional level by 04:30. Device owners are not required to keep their devices turned on during the night to allow for the upgrade to complete on time.

Connect Care uses a Transparent Lockdown process during upgrades. This helps prepare the system and reduces the upgrade workload resulting in a shortened downtime window. During this Transparent Lockdown period, occurring from March 10 at 12:00 to March 11 at 04:30, users will be unable to customize certain aspects of their workflows. This may include adding a new filter to a work queue or Chart Review or trying to edit an existing filter. 

For those seeking details, a comprehensive list of changes is available, as well as the limitations during the Transparent Lockdown period:

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