2021-02-05

Netcare Scheduled Outages for February

Two Netcare outages are anticipated in February 2021:
  • February 18, 2021 from 8:30 p.m. to 5:00 a.m.
    • Alberta Netcare Portal will be unavailable during the above noted period in order to accommodate system upgrades.
  • February 25, 2021 from 9:00 p.m. to 3:00 a.m.
    • Alberta Netcare Portal will be unavailable for up to two 45-minute durations during the noted period in order to accommodate system maintenance and upgrades.
Users who are logged in during these times will be disconnected and will need to re-authenticate following each outage period. 

If urgent access to results is anticipated during these periods, refer to and complete the ANP Downtime Contingency Kit in advance of the maintenance time windows. 

For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

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