Connect Care Scheduled Downtime - Thursday September 10, 2020, 00:30-05:00 AM

The Connect Care clinical information system needs periodic maintenance. The next scheduled update will occur Thursday September 10, 2020 in the early morning hours (after midnight) between 00:30 and 05:00.  On this occasion, Hyperspace, Transfusion (WellSky), Content (Quanum), MyAHS Connect and the Link Provider Portal systems are all affected.

This downtime enables a significant upgrade, with a number of updates and improvements. There are no changes to user workflows.

• List: Connect Care System Updates September 10, 2020

While PRD is offline, access to "PRDSRO" will be available for the majority (all but last 30 min) of downtime. The North BCA Web service is also available to access patient information. In addition, Netcare remains available.

Any paper ordering or charting will be uploaded by support staff once the downtime finishes. Physicians will want to validate this work. Charting deficiency notifications may appear later in In-Basket but can be addressed with the SmartPhrase ".DOWNTIME".

Additional instruction remains available in the Connect Care Physician Manual:

• Manual: Downtime Procedures for Physicians
• Tip: Downtime Essentials for Physicians
• Tip: Downtime Orderset Access
• Flow: Downtime for Physicians
• FAQ: Downtime Procedures for Physicians
• Support: Getting Ready for Downtime