2020-08-22

Connect Care Scheduled Downtime - Thursday August 27, 2020, 00:45-02:00 AM

The Connect Care clinical information system needs periodic maintenance. The next scheduled update will occur Thursday August 27, 2020 in the early morning hours (after midnight) between 00:45 and 02:00.  On this occasion, the integration engine and some system interfaces are affected but not the main medical record.

There will be no user-perceived change in function post-update. However, improvements will be made to communication channels between the medical record and some supporting information systems.

During the short downtime, Connect Care users may note delays in patient and clinical information exchanged between Connect Care and other applications, particularly the WellSky blood product system. Information entered during the downtime will be queued and then automatically updated once the integration engine restarts. Some Downtime procedures may be required.

PRD will not go offline. If, however, current patient information is not found, please use North BCA Web. In addition, Netcare remains available.

The usual downtime instructions remain linked in the Connect Care Physician Manual (although most of these should not be needed on this occasion):

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