2020-02-04

Connect Care Scheduled Downtime - Thursday February 13, 2020, 00:30-04:30

The Connect Care production environment (PRD) needs periodic maintenance. This allows system fixes and updates to be installed without risking database content. Updates will be more frequent this spring as we ready for a quarterly upgrade.

The next scheduled update will occur Thursday February 13, 2020 in the early morning hours of (between midnight 00:30 and 04:30).  PRD  and the provider portals will be affected.

While PRD is offline, access to "PRDSRO" remains. This is a read-only copy of the most recent production (PRD) and allows all patient data to be reviewed. Any urgent orders or documentation that must be completed while PRD is offline can be handled through a combination of paper, eScription (provincial dictation) and Netcare activities. Try to postpone and avoid use of paper, as PRD is likely to be restored quickly.

Any paper ordering or charting will be uploaded by support staff once the downtime finishes. Physicians will want to validate this work. Charting deficiency notifications may appear later in In-Basket but can be addressed with the smartphrase ".DOWNTIME".

Additional instruction remains available in the Connect Care Physician Manual:

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