2019-12-10

All-User Bulletin: Connect Care Service Interruption

All-user-bulletins highlight stumbling blocks, and solutions, that all physicians need to be aware of when starting to use the Connect Care clinical information system.

Service Interruption Dec 10, 10:10 - what to do
While preparing for a system update Thursday morning (see post), the Internet servers that support Connect Care Hyperspace were being prepared and a few encountered a brief outage.

This affected some Hyperspace users who may have noticed error messages or loss of access to patient charts. Although the unplanned, unscheduled, interruption lasted only minutes, some workstation sessions may remain ineffective. The solution is to simply re-boot the workstation.

Mobility remained active during this time, a reminder that Canto, Haiku and Rover are alternate ways to get into a chart.

The incident has been analyzed and this kind of server adjustment will not be attempted again in this way.

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